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Monitor kitchen printing

Check that your kitchen printers are working, reprint a missed ticket, and know what to do when a printer alert comes in.

Check your kitchen printers, reprint a missed ticket, and act on printer alerts.

⚠️ Only Epson network printers show up here and send alerts. A Tablet relay (legacy) printer stops printing, with no alert, if its tablet is off. Check those on the tablet.

See whether your printers are working

  1. In Vendora, go to Settings → Devices, open the Kitchen Display Systems tab, and click KDS V2.

  2. Open the Printing tab. Each printer's card shows:

    • Printing: all good.

    • Attention needed: tickets are waiting. Check the paper and the cover.

    • Offline: check the power and network cable, then switch the printer off and on.

    • Needs new connection details: on the Printers tab, click the key icon, click Create new details, and enter them into the printer. It won't print until you do.

  3. To test one now, click its card, then Send test print.

No Printing tab means your location has no Epson network printers.

Reprint a ticket

  1. On the Printing tab, enter the order number in Find an order number… and click Search.

  2. Click Print again.

Tickets marked Not printed or Needs attention won't print on their own, so reprint them if the kitchen still needs them. For a Tablet relay (legacy) printer, tap the printer icon on the ticket on a KDS tablet.

No Print again button? You need admin access to Vendora; ask your account owner.

Printer alerts

If an Epson network printer goes offline, or tickets wait on it for more than 2 minutes, you'll get an alert like Printer "Grill printer" is offline or Printer "Grill printer" has stuck print jobs. It goes to your store's team as a notification, and shows under Needs attention on your Admin Portal dashboard and in Work.

  1. Open it and click Acknowledge. If nobody does within 15 minutes, your store operations team gets notified too.

  2. If the station has a KDS screen, have it work from the screen for now.

  3. Fix the printer: power and network cable if it's offline, paper and cover if jobs are stuck. Then switch it off and on.

  4. Reprint any tickets the kitchen still needs.

The alert closes on its own after the printer has worked for 2 minutes. If you can't see Work, or Needs attention always says All clear, ask your account owner for access.

Alarm going off on a tablet? See Fix common KDS problems.

Need help?

Email [email protected], or start a live chat or WhatsApp (646) 630-7001, and include:

  • Your store name.

  • The printer's name, or the order number.

  • What the printer's card or the alert said.

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