Find what you're seeing below: what to do right now, then the fix.
A ticket didn't print
Right now: tap the printer icon on the ticket (then Ticket if asked), or Reprint now on a Print only tablet.
Fix: check the printer's paper, lid, power, and Wi-Fi. If it never reached the station, check the station isn't Paused (Set up kitchen stations).
An item is missing from the ticket
Right now: read the full order from the register (POS).
Fix: items with no station, and muted items, don't print. Give the item a station in Choose what prints where.
Tickets print twice
Right now: use one copy and keep going.
Fix: two tablets are probably printing for the same station. Keep one on Print only or Print & display and set the others to Display only (see Set up a KDS display (tablet)). Also check the Printers tab for a printer added twice.
The tablet says it's offline
Right now: tap View tickets. You can still work the tickets on screen, but new orders won't appear or print from this tablet, so take them from the register (POS).
Fix: check the tablet's Wi-Fi, then close and reopen the app. New orders appear once it reconnects.
The printer alarm keeps going off
A double beep every 30 seconds means a ticket hasn't printed.
Right now: on a Print only tablet, tap Mute alarm. Other tablets have no mute. Cook from the screen.
Fix: clear the printer problem, then tap Retry all or the printer icon on the ticket. See Monitor kitchen printing.
Delivery-app orders don't show up
Orders from delivery apps such as DoorDash never reach the kitchen screens or printers. Make them from the delivery app's tablet or receipt.
Scheduled orders show up at the wrong time
Right now: tap đ Scheduled on the tablet to see what's coming.
Fix: a scheduled order appears at pickup time minus prep time. Change it in Set prep times for scheduled orders.
The tablet was replaced or signed out
To connect a new or replaced tablet:
Open the Vendora KDS app on the tablet.
On a computer, go to the web address it shows and enter its code.
Choose the Location, enter a Device Name, set Device Type to Kitchen Display System, and click Add.
Set it up as in Set up a KDS display (tablet).
It starts with today's tickets. If the old tablet is still on, turn it off, or tickets print twice.
If a tablet shows Not paired or Print blocked, close and reopen the app. If it stays, contact support.
Need help?
Email [email protected], or start a live chat or WhatsApp (646) 630-7001, and include:
Your store name and the tablet's name.
What you're seeing, and any message at the top of the tablet.